Refund Policy
Thank you for shopping at Butterfly-BD. Your satisfaction is our top priority. If you are not fully satisfied with your purchase, you may request a return or refund under the conditions below.
1. Eligibility for Refunds & Returns
You may request a refund or return if:
- You received an incorrect product (wrong size, wrong color, wrong design).
- The product arrived damaged or defective.
- You received an incomplete order.
To qualify:
- The product must remain unused and in original condition.
- All packaging, tags, and labels must be intact.
- You must inform us within 48 hours of receiving the product.
2. Non-Refundable Items
We do not offer refunds or returns for:
- Products damaged due to customer misuse.
- Color variation issues (slight differences may appear due to lighting or screen settings).
- Discounted/offer/combo items.
- Personal or hygiene-related items (if applicable).
3. Refund Process
If your refund request is approved:
- Refunds will be issued via bank transfer, mobile banking (Bkash/Nagad/Rocket), or store credit, depending on your preference.
- Refund processing time: 5–7 working days.
- Delivery charges are non-refundable.
4. Return Process
To return a product:
- Contact us via phone or WhatsApp with your order number and issue details.
- Our support team will review your request.
- Ship the product back to our return address (provided by our team).
- After inspection, refund or replacement will be processed.
Return shipping cost must be paid by the customer unless the mistake is from our side.
5. Order Cancellation
- Orders can be cancelled before shipment.
- Once shipped, cancellation is not possible — you must follow the return process.
6. Contact Information
For any refund or return-related queries, please contact:
Butterfly-BD Customer Support
📞 Phone/WhatsApp: [Insert Number]
🌐 Website: https://butterfly-bd.com/